What controls do I have over the Company sharing my information with others?
1. Sharing of confidential information without additional authorization by you
The Company provides personally identifiable information to non-affiliated third parties only as necessary to perform the health screening or order fulfillment services or functions on behalf of the Company’s service providers. Currently these service providers may include the laboratory used to process your test.
The Company may contract with clinical laboratory firms to process your laboratory test results. You consent to our disclosure of personally identifiable information provided by you on the enrollment form for these service providers when you purchase the lab screening and testing services. These service providers use your personally identifiable information to properly process your lab test and to match your identity with your laboratory test results retrieved online. At your request, the Company provides you with access to your electronic health record to view these laboratory test results.
Although the Company maintains controls and carries out procedures to determine the adequacy of information privacy and protection practices of third parties to which your personally identifiable information is transferred, we are not able to evaluate the extent of third parties' compliance with their or our information privacy and protection practices. Therefore, we recommend that you review third parties' information privacy and protection practices and make your own conclusions as to the effectiveness of these practices prior to using our health screening services.
Various health information and responses may be viewed by employees or contractors of the Company. Our employees are given access to your personal information to perform a specific job (e.g., provide you with a lost or stolen password or to answer your direct questions about the screening process or your results). The Company requires all employees that access enrollee information to sign confidentiality and information security agreements as a condition of employment. All employees are kept up-to-date on our security and privacy practices, and are notified about the importance we place on privacy and what they can do to ensure your information is protected.
The Company may disclose information collected about you as required by law, such as at the request of a law enforcement agency or when presented with a court order or subpoena.
2. Sharing of confidential information requiring additional authorization by you
The Company will not share your individual health information with any third parties other than those mentioned above without your electronic or written consent. The Company’s website contains features where you may request that a copy of your test results be mailed or faxed to your health care provider. Any other sharing will only be done at your specific written or email request.
3. Sharing of aggregated, de-identified data
The Company shares with others aggregated data in which no individually identifiable information is contained. Examples of these reports might include identification of the types of health risks faced by the overall employee population for a particular employer or reports showing the percentage of the population in a particular region that have elevated cholesterol levels.
top
What communications should I expect to receive from the Company?
The Company sends very few communications to its users unless the user has requested that communications about health information and services be sent to them. When a test or services is requested the following communications will be sent:
• A confirmation of the order, although no specific information about the tests ordered will be included,
• A notice when the results are available for viewing in your electronic health record, and
• A copy of Company’s Privacy Policy, as required by law.
• A response if you have requested information or requested to have us resolve a customer service or privacy related issue.
We want to provide our enrollees and website visitors with information, services and products that are valuable to them. For that reason, we will obtain permission from you before we contact you. If you so consent, we may periodically through e-mail, mail, fax or telephone send you:
• Emails containing health news,
• Reminders for future health screenings,
• Notices of special offers
• Consumer Satisfaction Surveys
• At specific request, a new password because the old one had been lost or forgotten
You will be asked for this permission during the registration process. If, at any point, you do not want to receive these communications, please let us know by sending an email message that includes your email address to: info@pdqcare.com.
top
How do I correct, update or delete information about me that is maintained by the Company?
Only registered enrollees are able to correct, update or remove their personal or health information.
Members can correct or update their information in the following areas of the Company’s website by clicking on “My Personal Health Record.”
1. Updating or deleting information
You can correct or update information you provided during new member registration in the user information on the My Personal Health Record page. You can also choose to close your account and delete all future access to your health information. Please note that the service providers, as licensed clinical laboratories, are required to keep copies of lab results.
You may correct or update information you place in your Personal Health Record by…...
2. Making changes to health assessment information
You may be able to change certain demographic data when taking various health assessments by entering new information. Results from previous health assessments will remain for comparative purposes so that you may check your progress and determine how close you are to meeting your health care goals.
3. Changing user name and password
The Company has asked that you create a password to be used with your user name when registering to become an enrollee. This user name and password combination is required to access information previously provided to the Company to obtain our preventive health and health screening services. By verifying the identity of our enrollees, the Company protects against unauthorized access to their personally identifiable information and health information stored in our systems.
You may also change your user name or password at any time by selecting the "Change User Name or Password" option and entering a new user name or new password.
The Company performs regular tape backups of our systems to recover such information in the event of a system failure. Therefore, information that you delete may be stored in a secured off-site facility up to seven years after it has been deleted.
top
How is my information protected from unauthorized access?
The Company is committed to making its best efforts to keep your personal information secure and confidential. Only personally identifiable information and health information you provide when enrolling or to obtain certain health services—such as managing your electronic health record or using the various health assessment tools to monitor a specific health condition—are maintained in our systems. Our systems are located in physically secure data center(s) that is(are) monitored by security guards and surveillance cameras 24 hours a day, seven days a week. Access to these centers is restricted and they are protected by fire suppression and backup power systems.
The Company's website servers have been configured with 128-bit Secure Sockets Layer (SSL), a leading encryption technology. SSL protects your information when it is being transmitted to or from the Company’s website. We also use an industry grade firewall to further protect information transmitted to or from the Company’s website from being accessed by an unauthorized party. Last, the electronic medical record systems are controlled by servers distinct from the servers supporting the Internet website.
The Company’s website may link you to third party websites that are not owned, operated or maintained by the Company. The Company's privacy statement does not apply to such third party websites; therefore, we recommend that you review each website's privacy practices because they may differ from the Company's policies and practices.
Currently, the Company’s employees are only given access to your personal information to perform a specific job (e.g., provide you with a lost or stolen password or to answer your direct questions about the screening process or your results). The Company requires all employees that access member information to sign confidentiality and information security agreements as a condition of employment. All Company employees are kept up-to-date on our security and privacy practices, and are notified about the importance we place on privacy and what they can do to ensure your information is protected.
Where can I find out more information about privacy? How do I contact the Company to find out more about its information privacy practices?
For more information about privacy, contact the Company’s Privacy Officer at:
PDQ Care Inc.
3130 N W 111 Avenue
Coral Springs, FL 33065
(954) 341-9381
We can be reached at: info@pdqcare.com
top
Where do I find notices about changes to the Company's information privacy practices?
This Privacy Statement was produced and posted on the Company’s website on January 1, 2007. We will abide by the information privacy practices described in the Company’s Privacy Statement.
The Company reserves the right to modify or amend the PDQ Care Inc. Privacy Statement at any time and for any reason. If we make a significant change to our information privacy practices, the Company will post notice of the change on the Company’s website for a period of not less than six months after the significant change is implemented.
top